Frequently Asked Questions

A nonrefundable 10% credit card deposit is required to book travel and the balance is due 60 days before your departure date.

In the case of last minute bookings, or if your booking is made and confirmed within 60 days of the departure date, you will be required to pay the full balance immediately.

If the balance isn’t paid by the due date, you forfeit your spot on the trip and may lose your deposit.

After paying your deposit and reserving your spot on a trip, we’ll send you an email confirmation with instructions about how to make the balance payment.

See the full Terms and Conditions for more information.

You must have a passport to travel internationally. When you book your trip with Off Cape Experiences, we ask that you submit a copy of your passport in part to verify whether it’ll be valid when you travel. To travel, your passport must be valid for at least six months after you return from your trip and has at least one (and probably more) empty pages.

Renewing a passport can take four months so if it doesn’t meet the above criteria, start the process immediately.

• Learn more about how to renew an existing passport.

• Learn more about how to expedite your passport renewal.

• Learn more about how to apply for a first-time passport.

Make copies of your passport and keep one in a safe place not with your passport. They will come in very handy if you misplace your passport and need to get a new one.

It depends on the country where you’re traveling. To check if your destination country requires tourist visas, visit the U.S. State Department website and type the country name in the search bar. If you do need a visa, scroll down to the “Entry, Exit and Visa Requirements” section and follow the instructions to apply for a visa.

Sometimes, it’s possible to get a visa upon arrival in country. But getting one ahead of time will expedite the arrival process.

Travelers from outside the U.S. with other passports should review entry requirements for your home country by navigating to the embassy for their destination country. Get in touch or email info@offcapeexperiences for any assistance navigating this process.

We require that all participants acquire comprehensive traveler's insurance for all tours with Off Cape Experiences. Travelers insurance should include coverages for medical and evacuation costs, personal property and trip interruption expenses.

Your destination country may require that you have certain vaccinations to grant you entry. Review the CDC Traveler’s Health page for the country where you’re traveling to see if they require any vaccines, including the Covid vaccine. On that page, the CDC will also recommend that you be up to date with a number of childhood vaccines.

Regardless of whether your destination country requires that you have the Covid vaccine, Off Cape Experiences will require that travelers be fully vaccinated and boosted (if eligible). Being vaccinated will help protect your fellow travelers, our staff and any people you come into contact with while traveling with us.

In addition to vaccines, if you take prescriptions, please bring enough for the duration of your trip. Obtaining your prescriptions while traveling may not be possible. Some other prescription tips:

• Pack your prescriptions in their original, labeled containers. We suggest you pack them in your carry-on bag.

• Be sure to bring enough contact solution and personal hygiene products for the duration of your trip. Ear plugs are also a good idea to have on your flight.

• If you are prone to motion sickness be sure to pack non-drowsy Dramamine or an equivalent. 

• A personal First Aid kit is always a good idea to have on you when traveling abroad.

In the event of a cancellation, the following charges will apply:

• Cancellations made more than 60 days prior to the arrival date will result in the forfeiture of the client’s deposit.

• Cancellations made between 31-60 days prior to the arrival date will result in the forfeiture of 50% of the cost for the package.

• Cancellations made within 30 days prior to the arrival date will not be eligible for a refund for the cost for the package.

• No refund is available for cancellations after the commencement of the trip or on any service used.

Off Cape Experiences is not responsible for any loss of funds or change fees required by airlines, accommodations or other entities in relation to the cancellation or alteration of an itinerary. Should this happen, consult with your travel insurance provider to see if your policy makes you eligible for reimbursement.

If the Off Cape Experiences cancels a tour under any circumstance where the client was not at fault, the client will be given a full refund of any deposits and tour price paid.

See full Terms and Conditions for more information.

Off Cape Experience’s founder Erik Schoon will co-lead Scheduled Trips with one or more of his founding partners, who assist him with operations in their home countries. Custom Experiences are normally lead by in-country teams unless otherwise set up with Erik. He is always ready to lead a custom trip as well!

Erik and his partners have decades of experience leading international travel groups across the world. Click here to learn more about your trip leaders and why they love introducing travelers to their home countries and cultures.